Question 1

How do I mount my protective lid for the plancha of the Simplicity series?

Accepted Answer

Installing the protective lid for the plancha grill Simplicity is easy.

Turn the lid over so that the top is laying flat, with the back towards you.
Turn the grill over and place it (without the grill plate) on the lid, also with the back towards you
Fasten the hinges with the screws and the supplied Allen key.

For a better understanding, you can also watch the following video:

${youtube}Assembly of the lid

Question 2

How do I create my Verycook account?

Accepted Answer

It couldn't be any easier. Click on "My account", then click on "create an account" and then just follow the instructions!

Question 3

How do I install my barbecue / plancha?

Accepted Answer

Remove the grillage.
Place the charcoal or another recommended fuel on the bottom of the container.
Switch on the burners of the plancha gas grill. The flames of your burners make your coals glow easily and quickly.
Turn off your burners as soon as the first coals glow (between 1 and 3 minutes).
Spread your coals with tongs inside the container.
Set the grillage to the desired height. You can then no longer move the grillage while it is hot.
Once the coals are glowing and covered with a thin layer of gray ash, your barbecue is ready for use.
You can now place your food on the grillage.

${youtube}Verycook Barbecue

Question 4

How do I find the right temperature for my barbecue grill?

Accepted Answer

To determine the temperature of your barbecue grill, hold your flat hand about 12 cm above the grill and follow the instructions below:

Question 5

What do I need my Verycook account for?

Accepted Answer

Your account is always accessible and you can use it for the following:

Follow the status of your delivery, from the preparation to the shipping.

Follow the transport of your order in real time.

Manage your invoices.

Check out the instruction guides for all your Verycook products.

Find support and advice.

Contact our customer service.

Question 6

How can I benefit from the program "friends sign up friends"?

Accepted Answer

If you would like to benefit from our program "friends sign up friends" program and receive a voucher code, you only need to send us the contact details of your friend that is already a Verychef via e-mail to happy@verycook.co.uk. After that, you will receive a voucher code for £25 that you can use to buy your plancha grill. Your friend will receive a gift card in the value of £25 that is vaild for our entire online shop as soon as you have received your plancha.

You can benefit from this program as often as you want and, furthermore, you can accummulate the gift cards.

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