• Can my order be shipped abroad?

  Yes, we deliver our products within all countries of Europe. For the purchase of a plancha, the delivery is offered free of charge, regardless of the selected European country. You will find the details of all transport options on the page: "Transport and delivery". For further specific questions please contact us by e-mail: happy@verycook.co.uk.Few readers

• How much are the delivery costs?

  very delivery from £50 upwards is shipped for free from our carrier partner GLS within 3-4 working days to most countries in Europe.Few readers

• Can I choose a delivery time period?

  Yes ! If you want a specific delivery day, just leave a comment when placing the order. or As soon as your order is shipped, a time slot is defined by the carrier for delivery. If the time slot is not convenient for you, you can make the change directly on the carrier's site from tracking link for the package.Few readers

• How long does the delivery of my order take?

  Your order will be delivered quickly. The majority of our products are in stock in our warehouse near Lyon, France. It takes 3 to 4 business days to receive the ordered items. If the ordered products are not available, this will be displayed on the product page and you will be notified by email. We will then deliver your order to you as soon as possible. Further information about our delivery options can be found on the page " Transport and Delivery (https://www.verycook.co.uk/conFew readers

• An article is missing, what do I do?

  Thank you for sending us an e-mail to happy@verycook.co.uk in which you indicate the product that is missing from your order. Our logistics team will have a look at the problem and will solve this problem as soon as possible :)Few readers

• Where can I find the tracking number of my order?

  The tracking number of your order will be communicated to you via email and in your Verycook account as soon as your order has been shipped. You can easily find them in your customer account under: Orders - order history - click on "DETAILS" to retrieve your tracking number.Few readers

• How can I track my order?

  You can track the status of your order through your account on our website (www.verycook.co.uk). In your account you will find a tracking number with which you will be able to track your order in real time.Few readers

• Can I change my delivery address?

  Yes ! If your package is already gone, you can change the delivery address directly on the tracking link of the carrier. If your packages are not yet gone, you can send us an email at happy@verycook.co.uk so that we can make the change.Few readers

• When will my order be delivered?

  From the time of your order, the average delivery time is 3-4 working days. If you prefer a specific delivery day, just leave a comment when placing the order.Few readers

• I received my package damaged, what do I do?

  Sorry, we will do everything possible to solve the problem as soon as possible! In the packaging of our products, we pay great attention to the utmost care. A damaged package is therefore rather rare, but this case can still happen. If you are affected by this problem, just let us know. So do not worry, we will do our best to solve the problem as quickly and efficiently as possible - with the least amount of work for you. Send us a small photo of the damaged article by email toFew readers

• Can I have a different billing address and delivery address ?

  Yes ! To do this, simply add your delivery address and billing address once your personal information is complete. Fill in your delivery address then click on : The billing address is different from the delivery address Then complete your billing address and Continue. Here are the two addresses are added to your order!Few readers